Refund policy

At Natuver LLC, we want you to be entirely satisfied with your purchase. Please read our policy below to understand how we handle returns, exchanges, and refunds for our handcrafted items.

  1. Return Window and Eligibility You may return your item within 30 days of purchase. Please note that our return policy applies exclusively to products with defects caused by the manufacturer or items that suffer damage during shipping.

To be eligible for a return, your item must be unused, in its original condition, and have all tags attached.

Non-Returnable Items:

  • Custom or personalized items

  • Gift cards

  1. How to Initiate a Return To start a return process, please contact our customer support team at Contact@natuver.com with your order number and the specific reason for your return. If your return is approved, we will provide a prepaid return label via email for you to download and print.

Return Shipping Costs:

  • Natuver LLC completely covers all return shipping costs for defective, damaged, or incorrect items.

  1. Exchanges We accept exchanges if you receive an item that is incorrect, damaged, or not as described, as well as for standard size or color changes (excluding sale items and custom items).

To request an exchange, contact us at our support email to receive your prepaid shipping label. Send back the original item, and once it is received and inspected by our team, your replacement item will be shipped out.

  1. Refunds and Processing Times Once your returned item is delivered back to our facility, we process refunds within 2 business days. Once processed, it typically takes up to 3 business days for the refund to appear in your bank account or on your original method of payment.

Please note: Partial refunds may apply if an item is found to be used, altered, or not in its original condition upon inspection.

  1. Contact Customer Support If you have any questions regarding your order, returns, or refunds, our dedicated support team is here to assist you.

Email Support: Contact@natuver.com (We typically respond within 1–2 business days)

Phone Support: +1 (629) 247-2138

Live Chat: Available on our website when online

Business Hours:
Monday – Saturday: 9:00 AM – 8:00 PM
Sunday: Closed

Registered Business Address: Natuver LLC

510 Hospital Dr, Madison, TN 37115, USA